Data protection

Winkall respects your privacy. In this policy, we explain what personal data we collect when you visit our webshop, create an account or place an order — and what we do with it.

This policy has been drawn up in accordance with the General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018.

Data Controller

Company Winkall BV
Address Hoogkamerstraat 108E, 9140 Temse, Belgium
Email info@winkall.be
Phone +32 471 88 25 16
Company number BE1034802136

1What data do we collect?

Depending on how you use our website, we process:

  • Order data — name, billing and delivery address, email address, phone number, order history.
  • Account data — your email address, encrypted password, saved addresses and previous orders (only if you create a customer account).
  • Payment data — the payment method and the status of your payment. Your card or bank details are processed directly by our payment partner; we never see or store them.
  • Company data — for business orders: company name and VAT number.
  • Communication — what you send us via the contact form or by email.
  • Technical data — IP address, browser type, pages visited and cookies.
  • Newsletter data — your email address, if you have subscribed.

2What do we use them for?

Purpose Legal basis
Processing and delivering your order Performance of the contract
Managing your customer account Performance of the contract
Customer service and answering questions Legitimate interest
Invoicing and accounting Legal obligation
Sending newsletters Consent
Improving and securing the website Legitimate interest

3Your customer account

An account is not mandatory — you can also order as a guest. If you do create an account, we will store your data so that you don't have to re-enter everything for your next order.

In your account, you will find your addresses and order history. You can adjust this data yourself at any time after logging in.

Your password is stored encrypted. We cannot read it and will never ask for it — not by email, not by phone.

Do you want your account to be deleted? Send a message to info@winkall.be. We will delete your account, except for the data we are legally obliged to retain (such as invoices).

4With whom do we share your data?

We never sell your data. We only share it with parties necessary to fulfil your order:

  • Shopify — the platform our webshop runs on (hosting and storage).
  • Mollie and PayPal — for the secure processing of your payment.
  • DPD — for the delivery of your package.
  • Our accountant — for invoicing and legal obligations.
  • Analytics tools — to understand how the website is used and where it can be improved.

Data processing agreements have been concluded with these parties. Some of them process data outside the European Economic Area; in such cases, this is done with appropriate safeguards such as the standard contractual clauses of the European Commission.

5How long do we retain your data?

  • Order and invoice data — 7 years, as prescribed by Belgian accounting law.
  • Account data — as long as your account is active, or until you request its deletion.
  • Newsletter — until you unsubscribe.
  • Contact messages — maximum 2 years after resolution.

6Security

Our website operates entirely via a secure connection (SSL). Payments are processed through certified payment partners and passwords are stored encrypted.

Access to customer data is limited to those who need it to process your order or query.

7Your rights

Under the GDPR, you have the following rights:

  • Access — requesting what data we hold about you.
  • Rectification — having incorrect data adjusted.
  • Erasure — having your data deleted, unless we are legally required to retain it.
  • Restriction of processing — temporarily stopping processing.
  • Data portability — receiving your data in a readable file.
  • Objection — objecting to processing based on legitimate interest.
  • Withdrawal of consent — for example, unsubscribing from the newsletter.

Want to exercise a right? Send an email to info@winkall.be. We will respond within 30 days. To protect you, we may ask you to confirm your identity.

8Cookies

Our website uses cookies to function and to improve your experience. Functional cookies are necessary — without them, your shopping cart will not work.

Other cookies, such as those for statistics, are only placed after your consent. You can adjust your choice at any time via the cookie settings or via your browser.

9Lodging a complaint

Are you not satisfied with how we handle your data? Please let us know first — we are happy to find a solution together. You also always have the right to lodge a complaint with the supervisory authority:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Email: contact@apd-gba.be
www.gegevensbeschermingsautoriteit.be

10Changes to this policy

We may amend this privacy policy, for example, when we offer new services or when legislation changes. The most recent version will always be found on this page.

Questions about your data?

Feel free to contact us. We are happy to explain what we store and why.

✉️ info@winkall.be
📍 Hoogkamerstraat 108E, 9140 Temse, Belgium

Shipping & Delivery

Shipping & Delivery – Winkall.be Which countries do we ship to? Winkall.be currently ships packages to: Belgium, The Netherlands, Germany, Austria, France and Luxembourg. For all our shipments, we work together with bpost, a reliable partner for national and international deliveries. What are the shipping costs? We offer free delivery from the order amounts listed below: Belgium: free from € 49 The Netherlands: free from € 59 Germany: free from € 59 France, Luxembourg & Austria: free from € 65 For orders below these amounts, shipping costs will be automatically calculated at checkout, depending on the country of delivery. How long does delivery take? The average delivery time is: Belgium & The Netherlands: 2 to 4 working days Please note: in exceptional cases, delivery may take slightly longer, depending on how busy bpost is or external circumstances. For international shipments (Germany, France, Austria, Luxembourg) the delivery time may be slightly longer. We do our best to get your package to you as quickly as possible.

Return Policy

At Winkall.be, we do everything we can to offer you a smooth and carefree shopping experience. Are you not entirely satisfied with your purchase? No problem – returns are free with us. Right of withdrawal (cooling-off period) As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receipt, without giving any reason. This applies to all items, with the exception of: Hygienic products or foodstuffs whose seal has been broken Items that have been specially made to measure or according to your specifications To exercise your right of withdrawal, we ask you to inform us within 14 days via e-mail or our contact form. You may use the European model withdrawal form for this, but this is not mandatory. Return conditions Items must be returned in their original condition and packaging, undamaged and unused. B2B orders are not covered by the right of withdrawal. Free returns Returns are completely free of charge. After your notification, you will receive a return label from us with which you can return the package free of charge via bpost. Return address: Winkall.be Attn: Returns Department Hoogkamerstraat 108E 9140 Temse Belgium Refund After receipt and inspection of your return, we will refund the full purchase amount (including standard shipping costs of the original delivery) within 14 days, via the same payment method as your order. We may postpone the refund until we have received the products or you have provided proof of return shipment.